Orders

All DITA orders are sent using Royal Mail 1st Class Recorded delivery.

This means that if no one is at the address at the time of delivery, a card is posted through the door giving details of when the delivery was attempted and how to collect the package.

Heavier items ordered through the 'Instructor Trainer Deals' page are sent using a courier service.

Monday to Thursday

• Orders received during working hours (up to 6pm) - delivery time 2-3 days

• Orders received after 6pm - delivery time 2-4 days

Friday

• Delivery time 2-5 days

Saturday & Sunday

• Delivery time 3-5 days

Bank Holidays
Please Note: due to the amount of mail, Royal Mail won't guarantee Next Day Delivery either side of the Xmas Holidays.

• Delivery time - 2 working days after the holiday

As soon as we are made aware of any delays, we do our best to sort them out quickly.

Possible Reasons - Check List.....

• Please check that the 'no one was home when I called' card put through by the postman, hasn't got mixed up with any mail/junk mail.

• Please check with your neighbours; we've had cases of recorded delivery packages being left with a neighbour who forgot to bring the package back round.

• Please check any hiding places where the package may have been left. Although recorded delivery should be signed for, we've had cases where packages have been left down the side of the house, behind a bin etc.

If you are certain that the order hasn't been delivered and it is outside the delivery timescale, please contact us by email or phone.

As soon as we are made aware of any delays, we do our best to sort them out quickly.

Returns are accepted up to 10 days after delivery providing the product is in the same state that it was sent e.g. it is not damaged and nothing is missing from the order.

Larger orders should be returned using Recorded delivery.