ADI Part 2 & ADI Part 3 Driving Instructor Training

DITA Shipping, Delivery & Returns Info

ORDERS

Shipping, Delivery info

All DITA orders in the UK are sent using Royal Mail 1st/2nd Class Recorded delivery or Parcel Force 48. This means that if no one is at the address at the time of delivery, a card is posted through the door giving details of when the delivery was attempted and how to collect the package.

Royal Mail allows customers 7 days in which to collect a missed package from the local storage office.

Heavier items ordered through the 'Instructor Trainer Deals' page are sent using a courier service.

All items are sent from a different location to the contact / returns address, so unfortunately, pick-up is not possible.

DELIVERY TIMESCALES

Usual delivery time: up to 5 WORKING days

  • orders received after 4pm are processed on the next working day
  • orders received over the Weekend are processed on the next working day

Bank Holidays - allow 2 extra days on the delivery timescale above.

Xmas: due to the amount of extra mail, Royal Mail 1st Class Recorded takes slightly longer to deliver close to Xmas. Also, for the same reason, Royal Mail will not guarantee Next Day Delivery during this time.

As soon as we are made aware of any delays, we do our best to sort them out quickly.

INTERNATIONAL DELIVERY

Delivery to Ireland

Delivery time to Republic of Ireland is up to 7 days.

Most overseas orders are from Republic of Ireland. Because the postage costs for Republic of Ireland are more expensive, we have added a separate payment option to each 'add to cart' button.

Deliveries to Republic of Ireland are sent using Royal Mail International Signed For. This means that if no one is at the address at the time of delivery, a card is posted through the door giving details of when the delivery was attempted and how to collect the package.

Heavier items are sent using a courier service.

Delivery outside of the UK and Republic of Ireland

International Deliveries are sent using a recognised courier company.

Depending on the country and order size, DITA may contact you to arrange extra payment for postage. DITA also reserves the right to cancel (full refund back through Paypal) any international orders that are not viable. Please contact DITA if you have any questions.

Providing that all postage cost requirements have been met, delivery time outside the UK and Ireland is up to 10 days.

LATE DELIVERY

Possible Reasons - Check List

  • The 'no one was home when I called card' has been posted but got mixed up with other mail/junk mail.
  • Neighbours: we've had cases of recorded delivery packages being left with a neighbour who forgot to bring the package back round.
  • Hiding places: although recorded delivery should be signed for, we've had cases where the Postman has left the package down the side of the house, behind a bin, in a porch etc.
  • Customer supplied address error: orders sometimes come to DITA with an error in the address, with an old address or an address on a Paypal account set up a long time ago which is different to the current address. We check every order, but only obvious errors will show as incorrect e.g. if a customer supplies an old address, it's still a valid address and therefore, the item will still be sent.
  • Royal Mail delays: due to the amount of mail they deal with, occasionally items are delayed - in our experience, if a package hasn't arrived after 2-3 days of posting, it can take up to 10 days.

As soon as we are made aware of any delays, we do our best to sort them out quickly.

Customer supplied address error

Packages with an addressing error are eventually returned to DITA by Royal Mail. The time this takes can vary from 10 to 20 days. We are only alerted to an error once a package returns to us. As soon as we receive a returned package, we contact the customer to sort out the error.

Where a customer discovers they've made an addressing error but require the package urgently, we advise them to notify us about the error and order the same item through Paypal. DITA will then refund the money for the incorrectly addressed package when it arrives (undamaged) back with DITA.

Items with free P&P that return to DITA because of a customer addressing error - DITA requires that the re-delivery postage cost is met by the customer.

If a customer asks for a refund (instead of re-delivery) on an item that has returned to DITA because of a customer addressing error - the refund will exclude postage costs paid out by DITA, whether free P&P was part of the offer or not. This is because all 'free' P&P is paid for by DITA, so if a customer asks for a refund after delivery is attempted, DITA has made a loss through no fault of their own.

Royal Mail Delays

Where all postage details are correct but the package is delayed by Royal Mail. After 10 working days, we offer the option of either: a full refund or another package sent using Next Day Delivery. We continue to track the original package to see if it turns up. If it does, we ask the customer to post it back to us. As soon as we receive it, we refund the cost of postage back through Paypal.

Check List Completed

After going through through the checklist above; you're certain the order hasn't been delivered and it's outside of the delivery timescale, please contact us by email or phone

As soon as we are made aware of any delays, we do our best to sort them out quickly.

RETURNS

Returns are accepted up to 10 days after delivery providing the product item is in the same condition that it was sent e.g. as new (it's unused, unmarked, undamaged, and nothing is missing from the order). Where the product item is returned as new, DITA offers a full refund (minus P&P).

Items that show any sign of wear and tear are unsaleable, and therefore, will be sent back to the buyer using Royal Mail 2nd class signed for.

Larger orders should be returned using Recorded delivery.

Please return your order to the address shown on the back of the packaging. If you can't find it, use the returns address here